Uttar Pradesh has reported the highest number of consumer complaints with 112 complaints registered with the Food Safety and Standards Authority of India (FSSAI) over the past two years, information provided to the Rajya Sabha have revealed. Of the total 553 complaints registered, 88 complaints have been registered in Rajasthan, 57 in Haryana, and 51 have been registered in Kerala.
The Food Safety and Standards Act includes specific provisions for penal action concerning substandard food, misbranded food, and unsafe food. FSSAI through its regional offices and State/ Union Territories conducts regular surveillance, monitoring, inspection, and random sampling of food products including milk, milk products and baby food. ln cases where food samples are found to be non-conforming, penal action is taken against the defaulting Food Business Operators as per the provisions of the Food Safety and Standards Act, Rules and Regulations. Further, to extend reach of basic testing facilities even in remote areas, FSSAI has provided mobile food testing labs called Food Safety on Wheels (FSWs).
Section 90 and 91 of the Consumer Protection Act, 2019 provide for punishment for manufacturing for sale or for storing or selling or for distributing or importing any product containing an adulterant or spurious goods, which includes imprisonment or fine depending on the extent of injury to the consumer.
In terms of the Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020, framed under the aegis of Consumer Protection Act, 2019, no fee has to be paid for filing complaints where the value of goods or services paid as consideration is up to Rs.5,00,000/-.
| Name of the State/UT | Number of complaints registered |
| Haryana | 57 |
| Kerala | 51 |
| Rajasthan | 88 |
| Uttar Pradesh | 112 |
| TOTAL | 533 |
E-daakhil portal has also been launched for online filing of consumer complaints. Besides physical hearing, video conferencing facility has also been provided at National and State level Consumer Commissions.
Further, in terms of Section 38 (7) of the Consumer Protection Act, 2019, every complaint shall be disposed of as expeditiously as possible and endeavour shall be made to decide the complaint within a period of three months from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities.
To serve the interest of speedy justice to the end consumers, Consumer Protection Act states that no adjournment shall ordinarily be granted by the consumer commissions unless sufficient cause is shown and the reasons for grant of adjournment have been recorded in writing by the Commission.
Food Safety and Standards Authority of India (FSSAI) was established in 2008 under Food Safety and Standards Act, 2006 primarily for laying down science-based standards for articles of food and to regulate their manufacture, storage, distribution, sale and import to ensure availability of safe and wholesome food for human consumption.